Management-Total Quality Management (CBSE-NET (UGC) Library Science (Paper-II & Paper-III)): Questions 1 - 6 of 6

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Question number: 1

» Management » Total Quality Management

MCQ▾

Question

The main element/s of Total Quality Management is/are

Choices

Choice (4) Response

a.

Continuous improvement & Quality

b.

Internal, external customers &Performance measurement

c.

Error free process &Employee involvement

d.

All a. , b. and c. are correct

Question number: 2

» Management » Total Quality Management

MCQ▾

Question

T. Q. M. is a system of continuous improvement employing participative management and centered on needs of the

Choices

Choice (4) Response

a.

Customers

b.

Government

c.

Staff

d.

Organization

Question number: 3

» Management » Total Quality Management

MCQ▾

Question

What is/are the barrier/s in implementing Total Quality Management in a Library & information unit?

Choices

Choice (4) Response

a.

Vocabulary barrier.

b.

Commitment barrier

c.

Process barrier & Professional barrier

d.

All a. , b. and c. are correct

Question number: 4

» Management » Total Quality Management

MCQ▾

Question

It is a process of helping employees in an organization to achieve new skills &competence on a continuing basis

Choices

Choice (4) Response

a.

Total Quality Management

b.

Financial Resources Development

c.

Management Information System

d.

H R D

Question number: 5

» Management » Total Quality Management

MCQ▾

Question

It is a system of continuous improvement employing participative management and centered on the needs of customers is

Choices

Choice (4) Response

a.

Total Quality Management (TQM)

b.

Management Information System (MIS)

c.

Zero-Base Budgeting (ZBB)

d.

None of the above

Question number: 6

» Management » Total Quality Management

MCQ▾

Question

The concept of TQM is centred around the idea of

Choices

Choice (4) Response

a.

Customer focus

b.

Scientific management

c.

Timeliness of service

d.

Quality circles

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