Personnel Management-Total Quality Management (CBSE-NET (UGC) Labour-Welfare or HRM (Paper-II & Paper-III)): Questions 1 - 3 of 4

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Question number: 1

» Personnel Management » Total Quality Management

Appeared in Year: 2015

Assertion-Reason▾

Assertion (Ꭺ)

Total quality management aims at delighting customers, both external and internal, on continuous basis. (Dec Paper II)

Reason (Ꭱ)

Quality process involves the understanding of who the customers are, what are their needs and how these needs can be satisfied.

Choices

Choice (4) Response

a.

Ꭺ is false but Ꭱ is true

b.

Both Ꭺ and Ꭱ are true but Ꭱ is NOT the correct explanation of Ꭺ

c.

Both Ꭺ and Ꭱ are false

d.

Both Ꭺ and Ꭱ are true and Ꭱ is the correct explanation of Ꭺ

Question number: 2

» Personnel Management » Total Quality Management

Appeared in Year: 2015

Match List-Ⅰ List-Ⅱ▾

Question

Match the following: (Dec paper II)
List-Ⅰ List-Ⅱ

(A)

Reengineering

(i)

Sharing financial and performance information with employees.

(B)

Total quality management

(ii)

Broad based approach for achieving high levels of performance.

(C)

Outsourcing

(iii)

Achieving large cost savings by eliminating unneeded activities and consolidating work

(D)

Open-book management

(iv)

Contracting out of activities that were previously performed in-house.

Choices

Choice (4) Response
  • (A)
  • (B)
  • (C)
  • (D)

a.

  • (ii)
  • (iii)
  • (i)
  • (iv)

b.

  • (ii)
  • (i)
  • (iii)
  • (iv)

c.

  • (ii)
  • (iii)
  • (iv)
  • (i)

d.

  • (iii)
  • (ii)
  • (iv)
  • (i)

Question number: 3

» Personnel Management » Total Quality Management

Appeared in Year: 2016

MCQ▾

Question

Which set of strategies do not come under the TQM? (Dec)

Choices

Choice (4) Response

a.

Business process Re -engineering and lean thinking

b.

Customer orientation and strategic leadership

c.

Corporate governance and corporate social responsibility

d.

Learning, experimentation and continuous improvement

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